Returns & Refunds Policy
Returns and Replacement Policy for Urthindia.com
Last Updated: 30/08/2023
1. Introduction
At Urthindia.com, we are committed to ensuring our customers are satisfied with their purchases. If you encounter any issues with your order, we're here to assist. This policy outlines the conditions and procedures for returns and replacements.
2. Returns
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2.1 Return Period: You have 30 days from the date you received your item to request a return.
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2.2 Return Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
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2.3 Return Shipping: You will be responsible for paying for your own shipping costs for returning your item.
3. Replacements
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3.1 Replacement Criteria: If you receive a defective or damaged item, you can request a replacement. We will review each replacement request on a case-by-case basis.
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3.2 Replacement Process: After reviewing and approving your replacement request, we will send you a replacement item. If the item is not in stock, we will notify you and provide an estimated restock date.
4. No Refunds
Please note that we do not offer refunds. If you are not satisfied with your purchase, we will provide a replacement as per the criteria mentioned above.
5. Non-Returnable Items
Certain items may be exempt from being returned. This includes, but is not limited to, perishable goods, custom products, and clearance items. Please check the product description for any return restrictions before making a purchase.
6. Contact Us
If you have any questions or concerns about our Returns and Replacement Policy, or if you wish to initiate a return or replacement request, please contact us at hello@urthindia.com.