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Returns & Refunds Policy

 

Returns and Replacement Policy for Urthindia.com

Last Updated: 11/08/2025

At URTH INDIA, our passionate artisans handcraft each product specifically for you. We want to ensure you experience the true beauty of their art.

We prioritize your satisfaction and encourage you to contact our customer support team (hello@urthindia.com) with any questions or concerns before initiating a return. We're often able to resolve issues quickly and avoid any inconvenience.

We ship directly from India to ensure quality control before your order reaches you. To minimize costs associated with international shipping, we encourage contacting us beforehand.

If, after contacting customer support, you're still not satisfied with your purchase due to the below mentioned reasons, you may return or exchange it within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The item(s) must be in its original condition, unused, and with all original packaging (tags, labels, etc.)

  • Items damaged due to misuse, neglect, or accidents are not eligible for return. Examples of such misuse include using excessively high heat, storing water for more than 10 hours in copper, improper cleaning, preheating without oil or ghee, or slight discoloration, including natural tarnishing of brass, copper, and bronze. Tarnishing is natural and indicates the purity of the metal. You can use Pitambari powder to maintain its shine. These items are not eligible for return

  • Handmade items may show slight variations in sizes which are not considered defects

  • If the item matches all details as mentioned on the website and still you are not satisfied with the purchase, then the order may not be eligible for the return.

Fees

  • Any shipping charges we incur to send the item will be deducted from the original amount you paid.

How do I initiate my return?

Please mail us at hello@urthindia.com with your order ID, Your concern, and pictures of the product you want to refund. We will get back to you within 48 hours. Please pack your products in it’s original packaging Ship them to us.

What if I receive a damaged or defective item?

If you received a defective or damaged product, please let us know within a day of receiving your order. We'll do our best to resolve the issue quickly.  Simply contact us at hello@urthindia.com

Refund Policy

  • Refunds will only be initiated after we have physically received the returned shipment. Hence Refunds will not be applicable incase a customer has self-shipped the item(s) and the package is lost in transit.

  • No Refunds Will Be Given In Case Of International Shipments, If:

    Incorrect or outdated delivery address is provided.

    After 3 failed delivery attempts by the courier.

    Package refused by recipient.

  • Please allow up to 10 business days for the refund to be processed

  • To ensure the safe return of your items, we recommend using the original packaging whenever possible

  • For international orders, the actual refund amount may vary slightly due to currency fluctuations

Urth India allows customers to exchange, return, or get a refund for products within 15 days after they receive their order.

However, there are some products that cannot be exchanged or returned — these are called exclusions (non-returnable or non-exchangeable items).

Décor
Brass and Copperware
Bronze and Kansa Ware
Terracotta
Coffees and Spices
Gift Packs
Serveware
Iron and Cast Iron Ware
Cutlery
Wooden Ware
Baskets

Cancellation Policy

For the best chance of canceling your order, please contact us within 24 hours. If your order has already been shipped, we may not be able to cancel it. Please note that due to the complexities of cross-border transactions, we may incur charges from our payment service provider for processing your order. In the event of a cancellation, these charges will be deducted from your refund amount.

 

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